WARRANTY INFORMATION

Limited Warranty
ZeroWater® FILTER PITCHER Warranty
Zero Technologies, LLC warrants to the consumer for the period of ninety (90) days from the date of purchase, the ZeroWater® Pitcher (except for the filter cartridge which is warranted for 30 days) against all defects in materials and workmanship, when used in compliance with the Owner’s Manual. During this 90-day period, if you discover that any parts of the Pitcher are damaged or broken, due to any manufacturing defects, we will replace the parts free of charge by calling 1-800-503-2939 in the United States. The warrantor assumes no responsibility for incidental or consequential damages; for damages arising out of misuse of the product or the use of any unauthorized attachment. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you To the extent permitted by local law, this warranty is in lieu of any other warranty, express or implied, including any implied warranty of merchantability or fitness and precludes any other obligation on the part of the manufacturer, distributor or dealer, including any liability for special, incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state in US.

Should service be required or you have any questions regarding how to use your ZeroWater® product, please call Customer Service toll free 24 hours a day, 7 days a week at 1-800-503-2939.

Complete warranty registration here.

Zero Technologies, LLC, 4510 Adams Circle, Unit E, Bensalem, PA 19020

TDS METER Warranty
Zero Technologies, LLC warrants to the consumer for the period of ninety (90) days from the date of purchase, the TDS Meter against all defects in materials and workmanship, when used in compliance with the Owner’s Manual. During this 90-day period, if you discover that any parts of the TDS Meter are damaged or broken, due to any manufacturing defects, we will replace the parts free of charge by calling 1-800-503-2939 in the United States. The warrantor assumes no responsibility for incidental or consequential damages; for damages arising out of misuse of the product or the use of any unauthorized attachment. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To the extent permitted by local law, this warranty is in lieu of any other warranty, express or implied, including any implied warranty of merchantability or fitness and precludes any other obligation on the part of the manufacturer, distributor or dealer, including any liability for special, incidental or consequential damages.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state in US.

Should service be required or you have any questions regarding how to use your ZeroWater® product, please call Customer Service toll free 24 hours a day, 7 days a week at 1-800-503-2939.

Complete warranty registration here.

Zero Technologies, LLC, 4510 Adams Circle, Suite E, Bensalem, PA 19020

Replacement Filter Cartridge Warranty
Though replacement filter cartridges do have a 30 day warranty for manufacturing defects, there is no money back guarantee otherwise. In order to place a claim for a defective cartridge, you must first speak to a customer service representative who will help you trouble shoot any problems. If a problem is found that may be due to a manufacturing defect, they will then give you instructions on how to send back the cartridges to be tested by our laboratory. Depending on whether or not the lab determines the cartridges to be defective, they will either be replaced or returned to you. Please remember that we do not and cannot warrant the life of the filter cartridges since there are many variables that affect the life of each cartridge, including weather, your local treatment facility, consumption rate, etc. We can only provide estimates based on the experiences of other customers. A shortened cartridge life alone does not necessarily mean that you have a defective cartridge.

Return Policies

Water Filter Systems
We want you to be completely satisfied with your purchase. We stand behind our products with a 30 day, money back guarantee. If for any reason you are not completely happy with the water filter systems that you receive, just return to us within 30 days of receiving the merchandise for a refund of your product purchase price (less Shipping and Handling). Returns must be received within 30 days of your receipt of the item. Returns after 30 days may not be accepted at all or may be subject to restocking/refurbishing charges. Please also note that all components of a filter system, including the water tester, must be returned in good condition in order to be accepted as returned merchandise.

Replacement Filter Cartridges
Though replacement filter cartridges do have a 30 day warranty for manufacturing defects, there is no money back guarantee otherwise. In order to place a claim for a defective cartridge, you must first speak to a customer service representative who will help you trouble shoot any problems. If a problem is found that may be due to a manufacturing defect, they will then give you instructions on how to send back the cartridges to be tested by our laboratory. Depending on whether or not the lab determines the cartridges to be defective, they will either be replaced or returned to you. Please remember that we do not and cannot warrant the life of the filter cartridges since there are many variables that affect the life of each cartridge, including weather, your local treatment facility, consumption rate, etc. We can only provide estimates based on the experiences of other customers. A shortened cartridge life alone does not necessarily mean that you have a defective cartridge.