Q. What's the warranty on ZeroWater® pitchers and dispensers?
A. Limited Warranty for ZeroWater® Dispenser, Pitcher, Bottle Filtration System, Travel
Bottle and TDS Meter.
Zero Technologies, LLC warrants the ZeroWater® Dispenser, Pitcher, Bottle Filtration
System, Travel Bottle and TDS Meter to be free from manufacturing defects for 90 days
from the date of purchase, when used in compliance with the Owner's Manual. During
this 90-day period, if you discover a manufacturing defect in your ZeroWater®
Dispenser, Pitcher, Bottle Filtration System, Travel Bottle or TDS Meter (excluding the
filter), we will replace the parts free of charge. To file a warranty claim, call 1-800- 503-
2939 or visit www.zerowater.com/contactus.php. Dated proof of purchase required.
Q. What's the warranty on the filter cartridge?
A. Filter Cartridge Limited Warranty
Zero Technologies, LLC warrants its filters to be free from manufacturing defects for 30
days from the date of purchase, when used in compliance with the Owner's Manual.
During this 30-day period, if you discover a manufacturing defect in your filter, we will
replace free of charge (minus shipping costs). Dated proof of purchase required. To
place a claim for a defective filter, you must first call 1-800- 503-2939 and speak to
customer service to trouble shoot the problem. If a potential manufacturing defect is
identified, we will provide instructions on how to return the filter for laboratory testing.
If the lab determines that the filter is defective we will replace it free of charge. If no
defect is found, your filter will be returned to you. NOTE: This warranty does not
guarantee the life of the filter for any specific period or volume of use. For more
information about expected filter life, see www.zerowater.com/faq-filtration-filter-life.php.
Q. Is the TDS meter covered by a warranty? How long does it last?
A. Zero Technologies, LLC warrants to the consumer for the period of ninety (90) days
from the date of purchase, the TDS Meter against all defects in materials and
workmanship, when used in compliance with the Owner's Manual. During this 90-day
period, if you discover that any parts of the TDS Meter are damaged or broken, due to
any manufacturing defects, we will replace the parts free of charge by calling 1-800- 503-
2939 in the United States. The warrantor assumes no responsibility for incidental or
consequential damages; for damages arising out of misuse of the product or the use of
any unauthorized attachment. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply
to you. To the extent permitted by local law, this warranty is in lieu of any other
warranty, express or implied, including any implied warranty of merchantability or
fitness and precludes any other obligation on the part of the manufacturer, distributor
or dealer, including any liability for special, incidental or consequential damages. This
warranty gives you specific legal rights, and you may also have other rights which vary
from state to state in US. Should service be required or you have any questions
regarding how to use your ZeroWater® product, please call Customer Service toll free 24
hours a day, 7 days a week at 1-800- 503-2939.
Q. What is the warranty on my cooler or bottle?
A. Any cooler or bottle issues please contact customer service at 1-800-503-2939.